{"id":6878,"date":"2024-06-05T15:41:20","date_gmt":"2024-06-05T15:41:20","guid":{"rendered":"https:\/\/pmi.tech\/?page_id=6878"},"modified":"2024-06-05T15:46:59","modified_gmt":"2024-06-05T15:46:59","slug":"pasarela-de-pagos-faq","status":"publish","type":"page","link":"https:\/\/pmi.tech\/en\/pasarela-de-pagos-faq\/","title":{"rendered":"Pasarela de Pagos FAQ"},"content":{"rendered":"<div id=\"fws_69eba60d98f60\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\" style=\"color: #002864;\"><h2>Payment Gateway<\/h2>\n<\/div><div class=\"nectar-responsive-text nectar-link-underline-effect\" style=\"color: #002236;\"><h3>Frequently Asked Questions:<\/h3>\n<\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69eba60d9a0cc\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t<div class=\"wpb_content_element\" data-interval=\"0\">\n\t\t<div class=\"wpb_wrapper tabbed clearfix\" data-style=\"vertical\" data-animation=\"\" data-spacing=\"\" data-icon-size=\"\" data-full-width-line=\"\" data-color-scheme=\"extra-color-1\" data-alignment=\"left\">\n\t\t\t<ul class=\"wpb_tabs_nav ui-tabs-nav clearfix\"><li class=\"tab-item active-tab\"><a role=\"button\" href=\"#tab-1717602084835-7\" class=\"active-tab\"><span>Login<\/span><\/a><\/li><li class=\"tab-item\"><a role=\"button\" href=\"#tab-1717602084866-10\" ><span>Panel<\/span><\/a><\/li><li class=\"tab-item\"><a role=\"button\" href=\"#tab-1717602134493-4\" ><span>Transactions<\/span><\/a><\/li><li class=\"tab-item\"><a role=\"button\" href=\"#tab-1717602219858-3\" ><span> Analytical Reporting<\/span><\/a><\/li><li class=\"tab-item\"><a role=\"button\" href=\"#tab-1717602261734-8\" ><span>Billing<\/span><\/a><\/li><li class=\"tab-item\"><a role=\"button\" href=\"#tab-1717602331634-9\" ><span>Customer Support<\/span><\/a><\/li><\/ul>\n\n\t\t\t\n\t\t\t<div id=\"tab-inicio-de-sesion\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">What should I do if I have not received an e-mail with my login and password information?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">Once our documents have been accepted, we must first make sure that we have correctly registered the e-mail address to which we want our user name and password to be sent.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">How and where should I install Google Authenticator?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">From your mobile device, you must install the \"Google Authenticator\" application from your App Store or Play Store.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">What should I do if I have not received an e-mail with my login and password information?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">We ask you to support us by sending us an email attaching evidence in screenshots of the error when entering the email:\u00a0\u00a0<span class=\"wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"mailto:soporte@axxipay.com\" data-auto-recognition=\"true\">soporte@axxipay.com<\/a><\/span><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">What should I do if the code generated by the Google authenticator is incorrect?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">You must make sure that your computer and your mobile device are connected to the same network, you are suggested to update your time and date on both devices so that they are synchronized in the same minutes and seconds.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">What should I do if the password generated by the system for the first time tells me that it is incorrect?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">In case you are unable to log in, we request your support to reply to the email we sent you with your username and password, attaching evidence of the error, in order to determine if there is an incident.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">What should I do if I forgot and\/or want to change my password?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">Once you are in the login screen, you must click on the option \"I don't remember my password\", after this you must enter your email address registered in your AXXI PAY account so that we can send you an email with a link to reset your password.<\/p>\n<\/div>\n\t\t\t<\/div> \n\t\t\t<div id=\"tab-panel\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Where can I view my user information?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">In the panel module, by clicking on the \"person\" icon, the user's information can be displayed, and the user's session can also be closed from here.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">What should I do if my user information is incorrect and\/or I want to change it?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">We ask you to support us by sending an email to :\u00a0<span class=\"wixui-rich-text__text\"><a class=\"wixui-rich-text__text\" href=\"mailto:support@axxipay-help.zendesk.com\" target=\"_self\" rel=\"noopener\">soporte@axxipay.com<\/a><\/span>to show you the process to follow to modify the user information.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Where can I log out?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">In the panel module, when clicking on the \"person\" icon, we will find the \"Disconnect\" option.<\/p>\n<\/div>\n\t\t\t<\/div> \n\t\t\t<div id=\"tab-transacciones\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Where can I view the transactions?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">In the transactions module we will be able to perform quick and\/or advanced searches.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Where can I view the reason and\/or detail of a \"success\" and \"fail\" transaction?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">Once the transaction is located, you must click on the last column on the right side \"Actions\", on the \"glasses\" icon and then you will be able to view the details of the transaction.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Where can I see the customer details in a transaction?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">Once the transaction is located, click on the last column on the right side \"Actions\", on the \"glasses\" icon and then you will be able to see the client's details on the right side.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">How can I make a refund?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">Once the transaction is located, go to the upper right hand side, click on the \"make refund\" button.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">How can I make a partial refund?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">Once the transaction is located, go to the upper right hand side, click on the \"make refund\" button and enter the total or partial amount.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">How can I make a chargeback?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">Once you have located the transaction, go to the upper right hand side, click on the \"mark as chargeback\" button, you will not be able to select a previous date.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">What should I do to flag a fraud in a transaction?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">Once you have located the transaction, go to the upper right hand side, click on the \"mark as fraud\" button.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">How do I add a customer to the blacklist?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">Once you have located the transaction, go to the upper right hand side, click on the \"Add to blacklist\" button.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">How do I \"call back\" a transaction?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">Once the transaction is located, at the bottom you will find the transaction history, in the \"Actions\" column, click on the \"paper airplane\" icon, and click \"ok\".<\/p>\n<\/div>\n\t\t\t<\/div> \n\t\t\t<div id=\"tab-reporteria-analitica\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Where can I view analytical reports of my transactions?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">In the Analytical Reporting module<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Where can I download my analytical reports?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">Once you have viewed your report, click on the \"Export\" button located in the upper right corner.<\/p>\n<\/div>\n\t\t\t<\/div> \n\t\t\t<div id=\"tab-facturacion\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">How can I request invoices for my settlements?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixGuard wixui-rich-text__text\">\u200b<\/span>We will have to request and schedule the invoicing with our commercial executive, otherwise, we can request the invoice(s) we require with the subject: Invoicing (cut-off date), trade, the invoice must be requested from the email registered in the platform to the following email:\u00a0<a class=\"wixui-rich-text__text\" href=\"mailto:soporte@axxipay.com\" data-auto-recognition=\"true\">soporte@axxipay.com<\/a>Remember that we will only be able to support you with monthly invoices or invoices in arrears.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">How can I request\/create a reconciliation?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixGuard wixui-rich-text__text\">\u200b<\/span>In your AxxiPay platform, in the Invoicing module \/ Merchant \/ Create reconciliation or reconciliation list.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Where can I modify\/set my commissions?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixGuard wixui-rich-text__text\">\u200b<\/span>In your AxxiPay platform, in the billing module \/ Merchant \/ Commission settings, we will find at the bottom a menu with the commissions created, in the right corner we will visualize \"actions\", to edit or copy rates, or to create a new one click on the \"+\" button.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Where can I generate an invoice for my end customer?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixGuard wixui-rich-text__text\">\u200b<\/span>In your AxxiPay platform, in the Customer Invoices module\/ Invoice List\/ Create New. Fill in the required fields, then click on View and send\/ Save.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Where can I look for a customer invoice?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixGuard wixui-rich-text__text\">\u200b<\/span>In the Customer Invoices module, we will be able to search our invoices by Invoice ID, Merchant, Invoice Number, Invoice Date, etc.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong>Where can I add a comment or caption to my invoice?<\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">In the Customer Invoices module, on the upper right hand side you will find the \"Customize\" button.<\/p>\n<\/div>\n\t\t\t<\/div> \n\t\t\t<div id=\"tab-soporte-al-cliente\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Where and how can I contact a customer service agent?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">In the bottom right corner you will see a chat box, click on it to enable a chat box where you will be able to contact a support agent, this way, you will be able to solve your doubts quickly.<\/p>\n<p class=\"font_8 wixui-rich-text__text\"><strong><span class=\"wixui-rich-text__text\">Is there an e-mail support channel?<\/span><\/strong><\/p>\n<p class=\"font_8 wixui-rich-text__text\">In case you require it, we will be following up your comments and questions at \u00a0<a class=\"wixui-rich-text__text\" href=\"mailto:soporte@axxipay.com\" data-auto-recognition=\"true\">soporte@axxipay.com<\/a><\/p>\n<\/div>\n\t\t\t<\/div> \n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Pasarela de Pagos Preguntas frecuentes: Inicio de sesi\u00f3nPanelTransacciones Reporter\u00eda Anal\u00edticaFacturaci\u00f3nSoporte al cliente \u00bfQu\u00e9 debo hacer...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6878","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/pages\/6878"}],"collection":[{"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/comments?post=6878"}],"version-history":[{"count":17,"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/pages\/6878\/revisions"}],"predecessor-version":[{"id":6895,"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/pages\/6878\/revisions\/6895"}],"wp:attachment":[{"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/media?parent=6878"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}