{"id":6898,"date":"2024-06-05T17:03:06","date_gmt":"2024-06-05T17:03:06","guid":{"rendered":"https:\/\/pmi.tech\/?page_id=6898"},"modified":"2024-06-05T17:03:06","modified_gmt":"2024-06-05T17:03:06","slug":"remesas-de-dinero-faq","status":"publish","type":"page","link":"https:\/\/pmi.tech\/en\/remesas-de-dinero-faq\/","title":{"rendered":"Remesas de dinero FAQ"},"content":{"rendered":"<div id=\"fws_69f5372694999\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\" style=\"color: #002864;\"><h2><span class=\"nectar-menu-icon-text\"><span class=\"menu-title-text\">Money Remittances<\/span><\/span><\/h2>\n<\/div><div class=\"nectar-responsive-text nectar-link-underline-effect\" style=\"color: #002236;\"><h3>Frequently Asked Questions:<\/h3>\n<\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69f5372695e5c\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t<div class=\"wpb_content_element\" data-interval=\"0\">\n\t\t<div class=\"wpb_wrapper tabbed clearfix\" data-style=\"vertical\" data-animation=\"\" data-spacing=\"\" data-icon-size=\"\" data-full-width-line=\"\" data-color-scheme=\"extra-color-1\" data-alignment=\"left\">\n\t\t\t<ul class=\"wpb_tabs_nav ui-tabs-nav clearfix\"><li class=\"tab-item active-tab\"><a role=\"button\" href=\"#tab-1717606056840-9\" class=\"active-tab\"><span>The application and its activation<\/span><\/a><\/li><li class=\"tab-item\"><a role=\"button\" href=\"#tab-1717606056874-3\" ><span>Sending money<\/span><\/a><\/li><li class=\"tab-item\"><a role=\"button\" href=\"#tab-1717606056891-7\" ><span>Receiving money<\/span><\/a><\/li><li class=\"tab-item\"><a role=\"button\" href=\"#tab-1717606056912-8\" ><span>Other questions<\/span><\/a><\/li><\/ul>\n\n\t\t\t\n\t\t\t<div id=\"tab-la-aplicacion-y-su-activacion\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><p class=\"et_pb_toggle_title\"><strong>What is Xela?<\/strong><\/p>\n<p>Xela is a web and mobile application (iOS and Android) designed to provide you with the best experience in international money transfers from Chile to Latin America, in a proposal that concentrates the most advanced financial technology together with an extensive network of receiving and paying partners.<br \/>\n<strong><br \/>\nHow does Xela work?<\/strong><\/p>\n<div class=\"et_pb_toggle_content clearfix\">\n<p>You must create your account by entering your personal information. Once created, you will go through an identity validation process. This process will take no more than 2 minutes.<br \/>\nOnce verified, you can login and start with the quotation of the money to send, then you must enter your contact information.<br \/>\nFinally, select the bank of your convenience, select the option to pay and login with your bank account, select your account to use and complete the steps that the bank will ask you to do.<\/p>\n<\/div>\n<p class=\"et_pb_toggle_title\"><strong>On which platforms does Xela work?<\/strong><\/p>\n<div class=\"et_pb_toggle_content clearfix\">\n<p>You can send money with Xela from Android and iOS mobile devices, and you can also make\u00a0<a title=\"Use Xela from the web\" href=\"https:\/\/envios.xela.cl\/WebSite\/send\/wfStep1.aspx\" target=\"_blank\" rel=\"noopener\">transfers from fixed equipment<\/a>using this link.<br \/>\nDue to security requirements and regulations from government authorities, the initial registration must be done from your smartphone.<\/p>\n<\/div>\n<p class=\"et_pb_toggle_title\"><strong>\u00a0<\/strong><\/p>\n<\/div>\n\t\t\t<\/div> \n\t\t\t<div id=\"tab-enviando-dinero\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><p class=\"et_pb_toggle_title\"><strong>To which countries can I send money with Xela?<\/strong><\/p>\n<p>Today we can send money to more than 10 countries: Argentina, Bolivia, Colombia, Dominican Republic, Ecuador, Haiti, Mexico, Paraguay, Peru, Uruguay, Venezuela.<br \/>\nOther countries will be added to this list at a later date.<\/p>\n<p class=\"et_pb_toggle_title\"><strong>From which countries can I send money with Xela?<\/strong><\/p>\n<p>Initially only from Chile.<br \/>\nWe will soon expand operations to other countries in the region.<\/p>\n<p class=\"et_pb_toggle_title\"><strong>How long does it take for my contact to receive the money from my transaction?<\/strong><\/p>\n<p>Argentina:<br \/>\nIn real time 24 hours a day, 7 days a week.<\/p>\n<p>Bolivia:<br \/>\nBefore 18:00 hours (GMT), the same day (working days).<\/p>\n<p>Colombia:<br \/>\nUp to 24 hours (working days).<\/p>\n<p>Ecuador:<br \/>\nUp to 24 hours on business days. Before 11:00 a.m., same day (GMT-5).<\/p>\n<p>Haiti:<br \/>\nSoge Bank: Up to 60 minutes (daily). UNIBANK S.A, Banque National de Cr\u00e9dit, Banque de l'Union Ha\u00eftienne, Capital Bank SA and Digicel. Up to 3 business days.<\/p>\n<p>Mexico:<br \/>\nIn real time 24 hours a day, 7 days a week.<\/p>\n<p>Paraguay:<br \/>\nBefore 18:00 hours (GMT), the same day (working days).<\/p>\n<p>Peru:<br \/>\nInterbank: 30 minutes. Other banks: Before 17:00 hours (GMT-3), the same day (working days).<\/p>\n<p>Dominican Republic:<br \/>\nBefore 19:00 hours (GMT), the same day (working days) up to 24 hours.<\/p>\n<p>Uruguay:<br \/>\nUp to 24 hours (working days).<\/p>\n<p>Venezuela:<br \/>\nIn real time 24 hours a day, 7 days a week.<\/p>\n<p class=\"et_pb_toggle_title\"><strong>I received an email informing me that my shipment request was approved and the money has not yet arrived to my contact's bank account. What happens in this case with my money? Your title goes here<\/strong><\/p>\n<div class=\"et_pb_toggle_content clearfix\">\n<p>This email means that the payment is on its way to your contact's account, but sometimes the money is not reflected immediately due to interbank transfers, weekends or holidays.<\/p>\n<p>Your sent money will be available in your contact's account within 48 business hours.<\/p>\n<p>This email means that the payment is on its way to your contact's account, but sometimes the money is not reflected immediately due to interbank transfers, weekends or holidays.<\/p>\n<p>Your sent money will be available in your contact's account within 48 business hours.<\/p>\n<p class=\"et_pb_toggle_title\">My transaction ended up being declined, why can this happen?<\/p>\n<div class=\"et_pb_toggle_content clearfix\">\n<p>There are many factors involved in this action, which are listed below:<\/p>\n<ul>\n<li>Error in the data entered for your contact (First Name, Last Name, ID Number, Account Number, etc).<\/li>\n<li>Due to internal restrictions of your contact's bank, it is important to review the data you entered to avoid this from happening.<\/li>\n<li>Limit of daily or monthly shipments.<\/li>\n<li>Limits for receiving money in certain bank accounts. You must take into account that each Bank has its own policies for receiving money by transfers, whether domestic or international.<\/li>\n<\/ul>\n<p>It should be clarified that when your transaction is rejected, your money is refunded in full, which you can use again to send again from Xela.<\/p>\n<p class=\"et_pb_toggle_title\"><strong>Is there a shipping limit?<\/strong><\/p>\n<div class=\"et_pb_toggle_content clearfix\">\n<p>Yes, there is a daily and monthly limit of shipments, which are as follows:<\/p>\n<p>Daily limit: 5,000,000 CLP.<\/p>\n<p>Monthly limit: 30,000,000 CLP.<\/p>\n<p class=\"et_pb_toggle_title\"><strong>I don't see my Bank in the list of available Banks, what can I do?<\/strong><\/p>\n<div class=\"et_pb_toggle_content clearfix\">\n<p>We currently have a wide catalog of Chilean Banks. If you do not see the bank of your convenience, you will not be able to send money.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div> \n\t\t\t<div id=\"tab-recibiendo-dinero\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><p class=\"et_pb_toggle_title\"><strong>How does my contact receive the money?<\/strong><\/p>\n<p>Your contact will receive the money through an international payment infrastructure, which is connected to various financial institutions around the world.<\/p>\n<p class=\"et_pb_toggle_title\"><strong>How long does it take for my contact to receive the money from my transaction?<\/strong><\/p>\n<div class=\"et_pb_toggle_content clearfix\">\n<p>Argentina:<br \/>\nIn real time 24 hours a day, 7 days a week.<\/p>\n<p>Bolivia:<br \/>\nBefore 18:00 hours (GMT), the same day (working days).<\/p>\n<p>Colombia:<br \/>\nUp to 24 hours (working days).<\/p>\n<p>Ecuador:<br \/>\nUp to 24 hours on business days. Before 11:00 a.m., same day (GMT-5).<\/p>\n<p>Haiti:<br \/>\nSoge Bank: Up to 60 minutes (daily). UNIBANK S.A, Banque National de Cr\u00e9dit, Banque de l'Union Ha\u00eftienne, Capital Bank SA and Digicel. Up to 3 business days.<\/p>\n<p>Mexico:<br \/>\nIn real time 24 hours a day, 7 days a week.<\/p>\n<p>Paraguay:<br \/>\nBefore 18:00 hours (GMT), the same day (working days).<\/p>\n<p>Peru:<br \/>\nInterbank: 30 minutes. Other banks: Before 17:00 hours (GMT-3), the same day (working days).<\/p>\n<p>Dominican Republic:<br \/>\nBefore 19:00 hours (GMT), the same day (working days) up to 24 hours.<\/p>\n<p>Uruguay:<br \/>\nUp to 24 hours (working days).<\/p>\n<p>Venezuela:<br \/>\nIn real time 24 hours a day, 7 days a week.<\/p>\n<\/div>\n<\/div>\n\t\t\t<\/div> \n\t\t\t<div id=\"tab-otras-preguntas\" data-tab-icon=\"\" class=\"wpb_tab ui-tabs-panel wpb_ui-tabs-hide clearfix\">\n\t\t\t\t<div class=\"nectar-responsive-text nectar-link-underline-effect\"><p class=\"et_pb_toggle_title\"><strong>Does Xela have physical offices?<\/strong><\/p>\n<p>There are no physical branches or face-to-face service. Xela is a 100% digital platform that operates through its app and website 24 hours a day, 7 days a week.<\/p>\n<p class=\"et_pb_toggle_title\"><strong>What are your customer service hours?<\/strong><\/p>\n<p>Our staff attends to technical questions and queries Monday through Friday from 9:00 to 18:00, Chilean time, through digital channels.<\/p>\n<\/div>\n\t\t\t<\/div> \n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Remesas de dinero Preguntas frecuentes: La aplicaci\u00f3n y su activaci\u00f3nEnviando dineroRecibiendo dineroOtras preguntas \u00bfQu\u00e9 es...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6898","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/pages\/6898"}],"collection":[{"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/comments?post=6898"}],"version-history":[{"count":7,"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/pages\/6898\/revisions"}],"predecessor-version":[{"id":6905,"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/pages\/6898\/revisions\/6905"}],"wp:attachment":[{"href":"https:\/\/pmi.tech\/en\/wp-json\/wp\/v2\/media?parent=6898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}